REFUND POLICY
Return & Refund Policy — Shop-Trendova
Last Updated: January 2026
At Shop-Trendova, we are committed to providing stylish, high-quality fashion designed for comfort, confidence, and everyday elegance. If you are not fully satisfied with your purchase, we offer a simple and reliable return process.
🕒 Return Eligibility & Timeframe
You may request a return or exchange within 60 days of receiving your order.
To be eligible for a return:
• Items must be unused, unworn, and unwashed
• Products must be in original condition
• All tags, labels, and packaging must be intact
Items marked as Final Sale or Clearance cannot be returned unless they arrive damaged, defective, or incorrect.
🔄 How to Start a Return or Exchange
To start a return, please contact us at:
Please include:
• Your order number
• The item(s) you want to return or exchange
• The reason for your request
Our support team will respond within 24–48 business hours with further instructions.
Once we receive and inspect your returned item, we will proceed with your refund or exchange.
💳 Refund Policy
Approved refunds will be issued to your original payment method within 5–10 business days.
Please note:
• Original shipping costs are non-refundable unless the item is defective, damaged, or incorrect
• A small processing fee (approx. £5) may apply for handling and logistics, except when the issue is our responsibility
👕 Exchanges
We offer free exchanges within 60 days, subject to product availability.
To request an exchange, please contact:
Once your returned item is received, the replacement will be shipped as quickly as possible.
⚠️ Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery.
Please include:
• Clear photos of the item
• A brief description of the issue
We will arrange a replacement or full refund at no additional cost.
🚫 Non-Returnable Items
We cannot accept returns for:
• Items that have been worn, washed, or altered
• Products missing original tags or packaging
• Final Sale or Clearance items (unless defective or incorrect)
🌍 International Returns
For international orders, return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
We recommend using a trackable shipping method to ensure safe delivery.
💬 Need Help?
If you have any questions about returns, refunds, or exchanges, please contact us:
Shop-Trendova — Modern fashion. Effortless elegance. Everyday confidence.